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How Operations Leaders Decide to Fix, Switch, or Insource Underperforming Vendors

When a vendor fails twice, misses a deadline, or stops communicating, operations leaders must decide whether to fix the relationship, switch providers, or bring the work in-house. This article shares practical guidance and insights from experts in the field on setting service thresholds, assigning accountability, and protecting customer commitments. Learn how to spot repeat failures early and act before they disrupt operations.

COO Insider · September 29, 2026

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COO Insider is a platform for operational excellence. Committed to equipping COOs with the knowledge and tools needed to thrive, the platform shares quality insights in the operations domain.

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How Operations Leaders Decide to Fix, Switch, or Insource Underperforming Vendors

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Filed this cycle

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The Founder-CFO Partnership: Why the Best Financial Leaders Learn to Disagree

During an incident, the hardest call is whether to stop everything

Shift board

How Operations Leaders Decide to Fix, Switch, or Insource Underperforming Vendors

Open questions

Runbook

Standing brief

Filed this cycle

The Fastest Change Rollout Starts With the Person Most Likely to Challenge It

Why a Vacation Rental Cleaning Company Runs on Checklists, Not Instinct

The Job Isn’t Finished When the Possum Leaves: Why Good Field Service Operations Matter

Fix the Handoffs Before You Buy the Tools: An Operator's Planning Rule

The Founder-CFO Partnership: Why the Best Financial Leaders Learn to Disagree

During an incident, the hardest call is whether to stop everything