# Posts by Diana Villalobos

2 posts.

- [The Most Expensive Assumption a Leader Can Make: "We Know What Our Customers Want"](https://cooinsider.com/insight/the-most-expensive-assumption-a-leader-can-make-we-know-what-our-customers-want.md) (2026-10-01)
- [The Gap between using and Trusting AI (And no one is talking about it)](https://cooinsider.com/insight/the-gap-between-using-and-trusting-ai-and-no-one-is-talking-about-it.md) (2026-09-10)